1. INTRODUCTION

Ecomwalla Digital Commerce and Distribution LLC ("Ecomwalla", "we", "us", or "our") operates as a specialized e-commerce agency and consultancy based in Dubai, UAE. We are committed to protecting the privacy and security of the personal and business data of our clients, partners, and website visitors.

2. DATA WE COLLECT

2.1 Client & Business Information

In the course of providing e-commerce optimization, SEO, and marketplace management services, we may collect:

• Contact details (Name, business email, phone number).
• Business credentials required for marketplace management (Amazon AE/UK/US, Noon, eBay).
• Financial data for P&L management and account health auditing.

2.2 Technical and Usage Data

When you interact with our digital platforms, we automatically collect:

• IP addresses, browser types, and device identifiers.
• Usage patterns and interaction data via cookies and analytics tools.

3. HOW WE USE YOUR DATA

Ecomwalla uses the collected information for the following professional purposes:

• Service Delivery: Managing e-commerce accounts, optimizing A+ content, and executing SEO strategies.
• Innovation: Integrating generative AI tools and agentic orchestration into client business workflows.
• Communication: Providing consultancy updates and responding to inquiries.
• Compliance: Adhering to UAE-specific localization rules and legal requirements.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal or business data. Information is shared only under the following circumstances:

• Third-Party Service Providers: With platforms such as AWS (for hosting), Supabase, or payment gateways, strictly to facilitate business operations.
• Legal Obligations: When required by UAE law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or technical partnership negotiation.

5. SECURITY AND RETENTION

We implement robust technical and organizational measures to safeguard your data. This includes secure AWS infrastructure and DNS protections. We retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required for legal and auditing purposes.

6. YOUR RIGHTS

Under applicable data protection laws, you may have the right to access, correct, or request the deletion of your personal data. Given our focus on transparency, clients can request a summary of the data held regarding their e-commerce accounts at any time.

7. INTERNATIONAL TRANSFERS

While Ecomwalla is based in Dubai, our services often involve global marketplaces (UK/US). By using our services, you acknowledge that your information may be processed in jurisdictions with different data protection laws than your own.

8. CONTACT US

For questions regarding this Privacy Policy or our data practices, please contact: operations@ecomwalla.com

Ecomwalla Digital Commerce and Distribution LLC
Dubai, United Arab Emirates